Types of warranty
- Manufacturer warranty: claims through the manufacturer or its authorised service channel, subject to its territory and terms.
- OEM warranty: for components sold inside or for a specific OEM server.
- Supplier warranty: backed by the supplier we bought from, handled by us.
Your invoice records which applies, the term and the start date. We do not promise a global manufacturer warranty unless it applies to your product and destination.
Raising a claim
- Email sales@lineagetech.co with the order reference, serial number, a description of the fault and the troubleshooting done.
- We confirm the warranty route and issue an RMA number with return instructions.
- After assessment, the item is repaired, replaced or refunded according to the applicable warranty.
Keep for warranty
- Invoice and order reference
- Serial numbers
- Original packaging where possible
Questions about this policy: sales@lineagetech.co.